The SriLankan Airlines Wellington Office provides a comprehensive range of services. These services include making bookings for tickets, changing or upgrading flights, giving out details on the times and locations of flights, and answering questions about baggage. The office also handles customer service matters, making sure that any difficulties or worries brought up by travelers are handled efficiently and quickly. In addition, the office provides assistance with earning and redeeming miles to frequent flyers who are a part of the airline's FlySmiLes loyalty program.